Refund policy

Shipping Policy

Thank you for choosing Havirexo. We strive to provide a reliable and transparent shipping experience. Please review the detailed terms of our shipping process below.

1. Shipping Fees

We proudly offer Free Standard Shipping on all orders delivered within the United States. There are no hidden fees or additional handling charges added at checkout.

2. Order Processing Time

• All orders are subject to a processing period before shipment.
• Processing Time: 1 - 3 business days (Monday to Friday, excluding federal holidays).
• Orders placed on weekends or holidays will begin processing on the following business day.

3. Estimated Delivery Time

• Transit Time: 7 - 14 business days after the processing period is complete.
• Please note that transit times are estimates provided by our shipping carriers and can vary slightly depending on your destination zip code and seasonal shipping volumes.

4. Order Tracking

Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address you provided at checkout. You can use this tracking number to monitor your package's progress online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to severe weather, high-volume shipping seasons, transit carrier backlogs, or customs processing. Havirexo is not liable for external carrier delays, but our customer support team will actively assist you in tracking your package to resolve any delivery issues.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

• If you need to cancel or modify your order, you must contact us immediately at support@havirexo.shop.
• We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
• Once this window has passed, your order is automatically transmitted to our processing system and fulfillment partners. At that stage, it cannot be altered or canceled. If you no longer want the items, you will need to wait for delivery and follow our standard Return Policy.

2. The Inspection and Approval Process

Once your returned package arrives at our designated facility, our quality assurance team will inspect the items to verify compliance with our return conditions (unused, tags attached, no stains or odors). Following the inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal, or Shop Pay) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not yet seen the credit reflected in your account:

• Check your bank account or credit card statement again.
• Contact your bank or financial institution. It frequently takes additional processing time for refunds to officially post to your account.
• If you have completed these steps and still have not received your refund, please contact us at support@havirexo.shop for further investigation.